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Returns & Refunds. For returns and refunds call 1-800-442-9991 Monday – Friday, 8am – 8pm (ET). Product(s) may be returned within 30 days from the date of shipment. Product(s) must be in unused condition and in original packaging material. Customer will be responsible for return shipping & handling charges. Returns can only be made using UPS shipping services. Original shipping and handling and return postage charges will not be refunded. If you need to return your merchandise for any reason, repack the Product(s) in the original packing materials. Call 1-800-442-9991 (Monday – Friday, 8am – 8pm ET) to secure a Return Authorization.