Returns & Refunds: For returns and refunds call 1-800-442-9991 Monday – Friday, 8am – 8pm (ET). Product(s) may be returned within 30 days from the date of shipment. Product(s) must be in unused condition and in original packaging material. Customer will be responsible for return shipping & handling charges. Send your package via a traceable method (FedEx, UPS or USPS). We are not responsible if there is no proof the product was delivered to us. If you need to return your merchandise for any reason, repack the product(s) in the original packing materials. Call 1-800-442-9991 (Monday – Friday, 8am – 8pm ET) to secure a Return Authorization.